Hanham Reviewed, Services, Service Provides & Trades

Staff are super friendly and helpful but there is only three counters for what seems like a very busy branch. Also their computer systems seem to crash a lot. Cash, cheque and coin deposit machines available. They have a coin counter machine that gives you a paper receipt that you have to get in the queue with. You can make appointments and pre order change bags online to speed things up.

Long queues. Not enough counters. However staff is very friendly and they do whatever they can to make you feel comfortable and help you out. They have self service machines for depositing cash and do daily banking however not very private. It is very small inside. I have seen people queuing outside the bank some times. But as I say it is not the fault of the staff but bank policy to cut the staff and customers have to suffer

The customer service we received today was exceptional! We had an appointment to discuss opening a new account and we were offered a tea or coffee by the friendly lady who greeted us, I've never had that in a bank before! Karen who met with us was incredibly nice and even though we were unable to open an account in the end as we didn't have proof of address, she tried every avenue to help us get this and was so lovely throughout the whole thing even after it was clear that we wouldn't be able to sign up. All the customers who came in while we were there were treated like old friends and it is clear that good old customer service is the highest priority at this bank.

Very helpful and friendly staff! Excellent facilities ( paying in machine and staff operated access to internet personal account!)

Great staff lovely and friendly

Lovely little branch.